Service Requests

For service requests that are urgent, please call our 24-hour service number:

If you are unsure if your issue is considered urgent, please refer to our Guidelines for Service Requests below.

 

Routine Service

For routine service work in your apartment or community, please send an email to platinumapartments@gmail.com.  It is the easiest way to resolve service issues.

Please give us detailed information that will help us do our job more efficiently. Your service request will be forwarded to our service team for completion.

You can expect that we will address any routine items within 24 hours once this online form is submitted.

Exceptions may occur if we need to order parts, or if something is happening at our community that requires our immediate attention, including weather conditions, utility emergencies, etc. We will do our best to communicate the status to you.

More Information

"I have very much enjoyed being your tenant this past year.  Your professionalism and responsiveness have made this one of the best renting experiences I have had in the last ten years."

- Staci

"I have had a wonderful experience renting from Platinum Apartments. They are professional, organized, and very responsive to all questions and input. They handle all maintenance requests in a very timely fashion, and are dedicated to maintaining the apartments in the best condition possible. The renovations are beautiful and it is a joy to walk into my home at the end of the day. Platinum Apartments is a high-quality company and I would recommend them to anyone living in the Baltimore area." 

- Sherri